Delete your KaamLink account and data

Before you start

Finish or cancel any job that is still running. If you are part way through a job, the app will not let you delete the account yet and will tell you how many jobs are in the way. That is deliberate: an open job belongs to another person as well, and once your account is gone neither of you can message the other.

KaamLink never takes payments and holds no money, so there is nothing to refund and no balance to withdraw. Cancelling a job does not erase it — it is marked cancelled with the time and reason, and stays in both people's history.

How to delete your account in the app

1. 1

   Open the Profile tab

   Sign in to KaamLink and tap Profile in the bottom bar. This is the same for a customer account and a professional account.

2. 2

   Tap Account Settings

   It shows your name and the mobile number the account is registered on.

3. 3

   Tap Delete My Account

   It is in the Delete Account section at the bottom, described as "Permanently remove your account and personal information".

4. 4

   Read what will happen, then tap Continue

   The app shows you what is deleted, what is kept and why — the same information as this page — before you go any further.

5. 5

   Confirm it is really you

   Type your six-digit PIN again. We ask for it because an unlocked phone in someone else's hand must not be enough to delete your account. You can add a reason for leaving if you want to; it is optional.

6. 6

   Tap "Delete my account permanently"

   The request is recorded straight away and the app tells you the exact date your data will be erased.

What happens immediately

• Your account is frozen. You cannot sign in again while it is in this state.
• You are signed out on every device — every session is revoked at once, not just the one you are holding.
• Your profile stops being contactable. Professionals: you stop being shown as available and stop being matched to new jobs.
• A date 30 days from now is set for the erasure, and the app shows it to you.

Nothing is deleted yet. Everything is still there, untouched, for the whole 30 days, so that a mistaken tap — or a deletion made by somebody else holding your phone — can be undone.

The 30-day window

Thirty days is the maximum, not the minimum. On day 30, or at the latest day 31 when the daily erasure task next runs, the deletion is carried out and cannot be reversed.

We chose 30 days for three reasons: it matches what most large services do, it covers a normal month's worth of disputes about a job, and it is long enough for someone who was pressured into deleting their account to come back and undo it.

How to cancel a deletion

You can stop the deletion at any point inside the 30 days. Note that you cannot sign in normally — the account is frozen, so that door is shut on purpose. There is a separate route, and it is easy to find.

• On the phone you asked from: open KaamLink. The app takes you straight to the Restore Account screen, which shows the date your account will be deleted and offers "Cancel deletion and keep my account".
• On any other phone, or after reinstalling: open KaamLink and try to sign in with your mobile number and PIN as normal. The sign-in screen then shows the link "Requested account deletion? Restore your account". Tap it, and confirm with the same mobile number and PIN.

Either way you confirm with your mobile number and your six-digit PIN — the same details you sign in with. Your account becomes active again immediately, with everything as you left it, and you carry on.

If you have lost your PIN as well, contact us at contact@connectgoinfoware.com or +91 76006 17300 before the 30 days are up, and we will help you restore access.

What is permanently removed

These are deleted outright when the window ends — rows, and the files themselves.

• All your saved addresses, including their coordinates
• Your profile photo, and the image file itself
• Your push notification tokens, so no device can be reached again
• Your saved professionals, and any list you appeared on
• Your portfolio items and every portfolio photo file
• Any verification document you supplied, and the file itself
• Your listed trades and prices
• Your weekly schedule and all time-off entries
• Your notifications
• Every session and sign-in token
• The exact location on jobs you posted, including the saved address link
• The reason you gave for leaving

On a verification document in particular: keeping an identity document for an account that no longer exists cannot be justified for any purpose, so it goes with everything else.

What is made anonymous

One record survives: the bare account row. It has to, because jobs, reviews and messages all point at it, and deleting it would take the other person's half of those records with it. So instead it is emptied out and left as an anonymous marker.

This is anonymisation, not a soft delete. There is no second copy of your name or your number kept somewhere that a later request could bring back.

What we keep, and why

A job on KaamLink involves two people, and the record of it belongs to both. Wiping one side destroys the other side's proof. So the following stays, now showing "Deleted User" wherever your name used to be.

Jobs, and the amounts on them

What was agreed and what was finally settled is a financial record. It is the only evidence either side has if there is a disagreement later, and the other person's job history is built out of it. The exact location and address link on the job are removed; the area and city stay, because a neighbourhood name identifies nobody and the other person's history depends on it.

Photos attached to jobs

This is a deliberate decision and we would rather state it plainly than bury it. The photos of a problem and of the finished work are the proof that justifies the final amount. Deleting them destroys exactly the record a dispute needs. They stay private, reachable only through a short-lived link after a permission check — but they stay. If there is a specific photo you want removed, ask us and we will remove that file by hand.

Chat messages

A conversation is one shared record. Removing your half would leave the other person with a broken transcript of something they were part of.

Reviews you wrote

They stay on the professional's profile, now shown as written by "Deleted User". Deleting them would silently change somebody else's public rating.

The history of a job

Who started it, who cancelled it, who completed it, and when, along with the quotes and any change-of-date requests on it. This is the shared audit trail.

Reports, both ones you filed and ones about you

A safety record about somebody else must not be erasable by closing an account — and neither must one about you. This is the one place where the record is kept specifically so it cannot be made to disappear.

Administrator records

The log of actions our own staff took, for accountability.

One honest limitation

Free text you typed yourself — a job description, a note on a quote, a reason for cancelling, a chat message — is kept as part of the records above. If you wrote your phone number or your address inside one of those, it stays there, because no automatic search finds every such thing reliably, and blanking the text would destroy the record itself.

So: if you know you put something personal into a description or a message and you want it out, tell us which job and we will remove it by hand. Email contact@connectgoinfoware.com.

If you have already uninstalled the app

You do not need to reinstall it. Email contact@connectgoinfoware.com with the subject "Delete my KaamLink account" and include:

• the full name on the account, and
• the mobile number the account is registered on.

The mobile number is the only identifier the account has, so we cannot find you without it. Before we delete anything we confirm that you control that number — usually by calling or messaging it — because otherwise anyone who knew your number could delete your account.

Once control is confirmed, the same process runs: the account is frozen at once, and the data is erased within 30 days. We will reply to tell you the request has been received and when the erasure will happen. There is no charge. You can also call +91 76006 17300 or use the contact form.

Signing up again later

Once the erasure has run, your mobile number is released, so you can create a completely new KaamLink account on the same number whenever you like. It will be a new account with nothing carried over — no jobs, no reviews, no rating, no saved addresses, and no way to link it back to the old one.

Common questions

Still need help?

• Email: contact@connectgoinfoware.com
• Phone: +91 76006 17300

For the full picture of what KaamLink collects and who can see it, read the Privacy Policy. For what the platform is and is not responsible for, read the Terms of Service.