Terms of Service — KaamLink

1. What KaamLink is

KaamLink is an app that introduces people who need home-service work done to independent professionals working nearby. A customer describes a job. The app either sends that job to one professional the customer picked, or notifies a small number of nearby professionals who offer that trade. Those professionals respond, the customer chooses one, and the two of them arrange the work between themselves.

What KaamLink does is:

Make the introduction, by matching on trade and distance.
Carry the back-and-forth: requests, quotes, a chat thread, a schedule.
Record what happened — the status of the job, the amounts the two of you noted, the rating the customer left.

What KaamLink does not do is:

Employ professionals, or supervise, inspect or approve their work.
Set prices, or decide who gets a job.
Take payment, hold money, or guarantee that anyone gets paid.
Guarantee that a job is accepted, done, done well, or done on time.

By creating an account you accept these terms and our Privacy Policy. If you do not, do not use the app.

2. Professionals are independent

Every professional on KaamLink is an independent person or business. They are not employees, agents, partners or subcontractors of Connectgo Infoware. They decide which jobs to take, what to charge, how to do the work and when.

The agreement to do the work is between the customer and the professional, directly. Connectgo Infoware is not a party to it. We are not a contractor, a builder, a maintenance company or a labour supplier, and we do not hold any trade licence on behalf of anyone using the app.

3. Money, and why we do not touch it

The amounts you see in the app — the customer's budget range, the amount on a quote, the agreed amount and the final amount — are numbers the two of you typed in. They are a shared note of what was agreed, which is useful if there is ever a disagreement. They are not transactions, and recording one does not move any money.

Because we never handle the money, we cannot issue refunds, cannot hold a payment back, cannot release one, and cannot recover an unpaid amount for either side. Invoicing, tax and any receipt or bill are entirely between the customer and the professional.

4. Your account

You sign up with your name, your mobile number and a six-digit PIN. That mobile number is your account — one number, one account.
You choose at sign-up whether the account is a customer account or a professional account. That choice is fixed. If you need the other side too, you will need a separate account on a separate number.
Keep your PIN to yourself. Anything done from your account, while signed in, is treated as done by you.
There is no self-service PIN reset. If you forget your PIN, contact Connectgo support and we will issue a temporary one for you to change on your next sign-in.
Give us accurate information. A wrong name, a wrong location or a trade you do not actually work in wastes somebody else's day.
KaamLink is for adults arranging or carrying out paid work. Do not create an account for a child.

5. If you are a customer

Describe the job honestly, including anything that makes it harder than it looks. Photos help more than adjectives.
Give a location you can actually let someone into, and be there, or arrange for someone to be.
Once you accept a quote or a professional accepts your request, they have arranged their day around it. If your plans change, cancel in the app with the real reason, or propose a new date, rather than going quiet.
Pay what you agreed, in the way you agreed. KaamLink is not involved in it and cannot chase it for the professional.
A professional's home address, phone number and any personal details you learn through the app are for that job. Do not publish them or use them for anything else.
Confirm a completed job when it is done, or report the issue if it is not. Leaving a job unconfirmed helps nobody and the app will not close it for you.

6. If you are a professional

Only list trades you actually work in, and set a location and a service radius you genuinely cover. Matching is measured from that point.
Hold whatever licence, registration or permission the law requires for the work you take on. That is on you, not on us — we do not check it.
Quote a price you will honour. If the job turns out to be different from the description, say so before you start, not afterwards.
Turn up when you said you would. If you cannot, cancel in the app with a reason so the customer knows, rather than leaving them waiting.
Do the work to a reasonable standard, and carry it out safely.
Portfolio photos must be your own work. Passing off someone else's job as yours is grounds for removing your account.
A customer's address and phone number are released to you so you can do their job. They are not a contact list.

7. What "verified" means

A verified tick on a professional's profile means one specific thing and nothing more: the professional supplied an identity or trade document, and a person at Connectgo Infoware looked at it and accepted it.

It is not:

a police or criminal-record check,
a background check or a reference check,
a skills test or a trade certification,
an endorsement by Connectgo Infoware of that person or their work.

Verification is also not required to receive work. Unverified professionals appear in search and are matched to jobs in the normal way, deliberately, so that somebody new can earn their first job. Whether verified or not, a professional you engage is an independent person, and the usual care you would take hiring anyone into your home still applies.

8. How a job runs

A job moves through set stages — posted, assigned to a professional, started, waiting for the customer to confirm, and completed. It can be cancelled by either side at any point before it closes. Every change is recorded with a time and, where one is required, a reason, so both of you see the same history.

Choosing is the customer's. KaamLink never assigns a professional for you. When a job is posted openly, up to five nearby professionals are notified and the customer decides. When a professional accepts a job outright, the first accept wins and the others are told the job has gone.
Completion is the customer's. A professional marking work finished moves the job to "waiting for confirmation", never straight to completed. The customer either confirms it or reports an issue, which sends it back to in progress with their reason attached. The app will never complete a job on its own.
A new date is agreed, not imposed. Either side can propose a different time; the job's date only moves when the other side accepts.
Chat belongs to the job. A conversation only opens once a professional is assigned, and only between those two people. There is no open messaging on KaamLink.
A request nobody answers stops being offered after seven days.

9. Reviews

After a job is completed, the customer can leave one star rating from 1 to 5 and an optional comment. Only the customer who actually hired that professional for that job can review it, only once, and only after the job is finished. That is why the ratings on KaamLink are worth reading, and we intend to keep it that way.

Review the work, not the person. No abuse, no threats, no slurs, and nothing about somebody's religion, caste, community or family.
Do not post anyone's phone number, address or other personal details in a review.
Do not write a review in exchange for a discount, a favour or anything else, and do not ask anyone to.
Do not use a review to advertise, or to push people to contact you off the app.

A professional's overall rating is worked out from their reviews and updates on its own. We can hide a review that breaks the rules above, and we will if it is reported and a person at Connectgo agrees. We do not remove a review simply because its subject dislikes it.

10. Reporting, and what we can do

Anyone can report a job, another user or a review from inside the app, choosing a reason and adding a note. Reports go into a queue that a person at Connectgo reads. Filing one has no automatic effect on the person reported — nothing is suspended, hidden or penalised by a machine.

Professionals can also leave short private feedback about a customer after a job. The customer is never shown it, is never told it exists, and it does not create a rating or score for them. It exists so a pattern of wasted trips is something we can see.

Be clear about what we can and cannot do when something goes wrong:

What Connectgo can and cannot do about a dispute
We can	We cannot
Read the job record, its history, and — where a report has been filed — the conversation on it.	Award money to either side, or make anyone pay.
Remove content that breaks these terms.	Order work to be redone, or send someone else to finish it.
Warn, suspend or remove an account.	Enforce the agreement between a customer and a professional.
Pass on what we hold if the law requires it.	Act as an arbitrator, mediator or insurer. We are none of those.

If something is unsafe, criminal or an emergency, contact the police or emergency services. KaamLink is an app, not an emergency service.

11. Suspension and ending your account

We can suspend or remove an account that breaks these terms — for example impersonating someone, listing trades you do not work in, abusive behaviour, posting someone else's work as your own, manipulating reviews, or pushing people off the app in a way that is designed to dodge the record a job leaves behind.

A suspension takes effect immediately across every device, not at the next sign-in, and the account is told it is suspended. Where it is reasonable to do so, we will say why and give you a chance to put it right. If you think a suspension is wrong, write to us.

You can end your own account at any time from Profile → Account Settings → Delete My Account. Settle or cancel any open jobs first — an open job belongs to another person as well. Full detail is on the account deletion page.

12. Content you upload

Photos, descriptions, portfolio items, messages and reviews stay yours. By putting them in the app you give Connectgo Infoware permission to store them and to show them inside KaamLink for the purpose you uploaded them for — a request photo to the professionals invited to that job, a portfolio photo to customers looking at your profile, a review on the profile it is about.

That permission goes no further. We do not use your photos in advertising, we do not licence them to anyone, and we do not sell them.

Do not upload anything that:

is not yours to upload,
shows another person who has not agreed to it,
is obscene, threatening, hateful or illegal, or
contains someone else's personal details.

Note that portfolio photos and profile pictures are public by design, while job photos and chat photos are kept private. The Privacy Policy explains the difference.

13. The app itself

KaamLink is an Android app. There is no iPhone version and no browser version.
We may need to require a minimum app version, and may put the service into maintenance for a while. We try to keep both rare and short.
Features change. We may add, alter or withdraw parts of the app. Where a change materially affects how you use it, we will say so.
You need a working data connection and your own phone. Data charges are yours.
Do not attempt to break into the service, scrape it, automate it, or work around its limits. Do not use it for anything unlawful.

14. What we are not responsible for

We take the introduction seriously and we do it carefully. But KaamLink introduces people; it does not stand behind the work. So, to be plain about it:

We do not guarantee the quality, safety, timeliness or legality of any work done by a professional found through KaamLink.
We do not guarantee that a customer will pay, that a professional will arrive, or that either of them will behave as they said they would.
We provide no insurance, no warranty, no damage cover and no guarantee of any kind on a job. Nothing in the app underwrites the work.
We do not promise a response time, a number of quotes, or that any professional will be available for a given job.
We are not responsible for loss or damage arising out of the agreement between a customer and a professional, or out of anything either of them does.

None of this takes away rights you have under consumer law that cannot be signed away. Where the law gives you a protection, you keep it.

15. Changes to these terms

We update these terms when the app changes. The date at the top changes with them, and where a change matters we will tell you in the app. Continuing to use KaamLink after a change means you accept the updated terms; if you do not, delete your account.

16. Law and disputes

KaamLink is operated from India by Connectgo Infoware, and is intended for use in India. Indian law applies.

If you have a problem with the service, come to us first — contact@connectgoinfoware.com. Most things are settled faster by a conversation than anything else, and we would rather fix it than argue about it.

17. Contact

Connectgo Infoware
Email: contact@connectgoinfoware.com
Phone: +91 76006 17300

See also the Privacy Policy, the account deletion page, or send us a message.